Services

Cable TV Service
Basic cable television service is provided (and paid for by students housing rents) in Residences 4, 5, 6 and the Alumni Center.  Comcast has upgraded their facilities in order to expand service offerings to students beyond basic cable to include paid channels.  It is the responsibility of each resident student to choose or not choose to purchase the service.

High-speed internet service is also available.  This, too, is purchased separately from Comcast.  A Comcast representative may be contacted at (706) 832-6904.

Please know that a transaction with Comcast for any service(s) other than basic cable television is strictly an agreement between the student and Comcast.  MCG is not responsible for any aspect of the transaction.

Escort Service
Students are urged to take advantage of the public safety escort service available in all residence hall areas on a 24-hour basis.  Students may call 706-721-2911 for further information.

Housekeeping
Housekeeping services are provided in all residence hall community areas.  All students are expected to contribute to the cleanliness and general upkeep of their residence hall.  It is solely the responsibility of residents to provide for the cleaning of their own rooms.

Kitchens
Community kitchen areas are provided in Residence 4 and the Alumni Center.  Kitchens contain a microwave oven, stove, and ice machine.

Laundry Areas
Coin operated washers and dryers are provided in all residence hall areas for the convenience of the students.  Students are asked to call auxiliary services to report machines that are "out of order."  Refunds for lost money may be obtained by calling auxiliary services at 706-721-4101.

Mail Services
For students living in Residences 5 and 6, mailboxes for each individual apartment are provided to students.  Mailbox keys are issued to students at check-in.  The mail service is provided through the United States Postal Service, Augusta, Georgia.  Students that lose a mailbox key will be charged a $25.00 key replacement charge by the United States Postal Service.  Mail to students living in Residence 5 should be addressed to each student as follows:

Name
1300 Warren Hites Drive
Apartment Number
Augusta, Georgia 30901

Mail to students living in Residence 6 should be addressed to each student as follows:

Name
1105 Fifteenth Street
Apartment Number
Augusta, Georgia 30901

Students living in Residence 4 and the Alumni Center will be assigned a mailbox that will be located in the Student Center. 

Mail to students living in Residence 4 should be addressed as follows:

Name
Medical College of Georgia
Residence 4 - Room XXX
Augusta, Georgia 30912

Mail to students living in the Alumni Center should be addressed as follows:

Name
Medical College of Georgia
Alumni Center - Room XXXX
Augusta, Georgia 30912

                                                                                  Students should direct questions regarding mail service delivery to the U.S. Postal Service Office (for the 30901 zip code area) by calling 706-823-3113.

Maintenance
Maintenance services are provided to housing by the Facilities Management Division. Students may report maintenance problems directly to the Office of Residence Life by calling 706-721-3471, Monday through Friday from 8:00 a.m. until 5:00 p.m.  After 5:00 p.m., on weekends and on holidays, students may contact emergency maintenance at 706-721-2434.  Students are urged to report maintenance problems promptly to avoid unnecessary inconvenience.

Students are urged not to attempt repairs.  This includes using drain cleaner to unclog a drain.  This may cause further damage, or create a hazardous condition for the facilities management staff who are trained and equipped to make all repairs.  Additional charges that are required as a result of a student attempt to make a repair will be billed to the student.

Off-Campus Housing
As a service to students, the Office of Residence Life provides current off-campus listings of prices, locations and availability of commercial apartment complexes and privately owned apartments in the Augusta area.  For more information, drop by Residence Life, Student Center, second floor, or call 706-721-3471.

Parking
The Parking Services Bureau provides a variety of services to assist motorists.  If you need a jumpstart, have a flat tire, out of gas or need water for your vehicle contact the Parking Office for assistance.  The Motorist Assistance Program (MAP) is provided from 8:00 a.m. to 4:00 p.m., Monday through Friday, with MCG Police Bureau providing the service after 4:00 p.m. on weekends and holidays.

Pest Control
All residence hall areas are treated on a 60-day cycle by environmental services. Anytime a student reports a pest problem (roaches, spiders, bugs, etc.) a prompt response will be given.  Students may report problems to Residence Life at 706-721-3471.

Vending
Vending machines dispensing ice and soft drinks are available in the Alumni Center.  To report loss of money in a vending machine, students should contact auxiliary services at 706-721-4101.  Vending machines that are "out of order" should be reported to auxiliary services at 706-721-4101.  When reporting a problem with vending machines, please indicate the residence hall location and the vending machine number.

Telephone Service
Telephone lines are provided in Residence 4 and the Alumni Center.  The telephone service is restricted to local calls.  Long distance calls may be made by using a calling card by the company of the student’s choice.  MCG assumes no responsibility for the installation of long distance service.  Students must furnish and be responsible for the maintenance of their own telephone instrument.  MCG will be responsible for the maintenance of the telephone line only.  Students may contact the MCG telephone repair service at 706-721-1626 for further information.  Students living in Residences 5 and 6 must contract their telephone service through BellSouth by calling 888-757-6500.

Call Waiting Instructions
Telephone lines in Residence 4 and the Alumni Center have a call waiting feature.  In order to access this feature, follow the instructions below.

To terminate a call and answer
- Hang up
- Listen for RINGING
- Lift the hand set
- Identify yourself

To hold original call and answer second call
- Upon hearing the CALL WAITING TONE
- Depress the SWITCH HOOK
- Listen for SPECIAL DIAL TONE
- DIAL CALL HOLD CODE *90
- Identify yourself

To alternate between held calls
- Depress the SWITCH HOOK
- Listen for SPECIAL DIAL TONE
- DIAL CALL HOLD CODE *90
- Resume conversation
- Repeat steps as often as necessary

To return to held call
- Hang up
- Listen for RINGING
- Resume conversation

Recreational Facilities
The Medical College of Georgia is committed to making fitness convenient, fun and affordable for every member of the MCG community.  Attached to the Student Center is the new 42,000 square foot Wellness Center with over 100 pieces of cardiovascular exercise equipment, free weight systems and strength training machines, two basketball courts, group exercise and a 1/11th mile running track.

Hours of operation are Monday-Friday 5:30 a.m. to 10:00 p.m., Saturdays 9:00 a.m. to 5:00 p.m. and Sundays 1:00 p.m. to 9:00 p.m.  MCG Public Safety officers monitor the front desk, ensuring the utmost security, no matter what time of the day you work out.

The Wellness Center adjoins the MCG Student Center, which offers food services, meeting rooms, student computer lab and the campus bookstore.