patient care           medical knowledge            interpersonal and communication skills professionalism          practice-based learning & improvement         system-based practice
 

INTERPERSONAL AND COMMUNICATION SKILLS

Residents must be able to demonstrate interpersonal and communication skills that result in effective information exchange and teaming with patients, their patients families, and professional associates. Residents are expected to:

1. Create and sustain a therapeutic and ethically sound relationship with patients

2. Use effective listening skills and elicit and provide information using effective nonverbal, explanatory, questioning, and writing skills

3. Work effectively with others as a member or leader of a health care team or other professional group

How does the program deliver the opportunity for resident(s) to develop this competency?

1, 2. Residents observe faculty interacting with patients on a daily basis.

1, 2, 3. Daily opportunities to practice and improve interpersonal and communication skills interacting with patients and health care staff.

1, 2, 3. Daily opportunities to develop professional, ethical, and humanistic approach while interacting with patients and health care staff.

2. Daily opportunities to communicate about patients by writing in patient chart.

1, 2, 3.  Neurosurgery Curriculum Conference series is designed to have all residents prepare presentations and teaching sessions directed to all levels of residents.  This allows for effective listening skills and eliciting and providing explanatory, questioning, and writing skills.

How does the program measure the resident(s) development of this competency?

1, 2, 3.  Residents Biannual evaluations and 360 evaluations – All residents, upon completion of each rotation, (or twice a year) complete 360 evaluation forms on their fellow residents, faculty complete evaluation forms upon completion of resident’s rotations, and nurses and secretaries complete evaluations on the residents.

2. Faculty review charts, both formally and informally (chart reviews & during clinic time), for writing skills.

How do you document the delivery and/or attainment of this competency by residents?

1, 2, 3.  Performance evaluations are completed every 6 months.

1, 2, 3.  Residents meet biannually quarterly with the program director.