Bits'n Bytes
Editor’s note: Information Technology Support and Services offers technology tips in this column. To submit questions or suggestions for topics, contact Becky Rogers, manager of customer service for ITSS, at ext. 1-3668.
GroupWise Instant Messaging
Have you ever sent an urgent e-mail, then followed up with a phone call to ensure the matter was not overlooked? GroupWise Instant Messaging can help you speed day-to-day communication.
A searchable corporate directory allows users to find other users in the MCG network. To send an instant message to anyone in the MCG e-mail network, both sender and receiver must download the instant messenger client and be logged in. (Versions are available for both Mac and PC users.)
For additional convenience, contacts can be filed in custom folders by department. The GroupWise instant messenger also allows multi-party conversations and audio or visual alerts when contacts log on, log off or send messages. Additionally, the system has status indicators, such as “online, offline, busy and away,” which allow users to provide status information to other members of the MCG community.
The internal instant messaging software is free to all MCG employees and students and may be downloaded using the following steps:
- Go to www.mcg.edu/itss/Help/Downloads/
- Select Instant Messaging.
- The application will download.
- A message will ask if you want to run the software. Select “Yes.”
Once the application is downloaded, you may add contacts from the GroupWise address book, and start communicating in real time.
For more information, or help with any IT needs, contact the Help Desk at ext. 1-4000, or email ITDSUPPORT@mcg.edu.