Medical College of Georgia
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Robert B. Greenblatt, M.D. Library Library Performance Metrics and Assessments 2005-2006 The Library Management Council developed the following performance metrics in accord with MCG strategic initiatives. Specifically these will support significant progress toward a premiere health sciences library for the Medical College of Georgia and align institutional resources with its mission. Budget Need: As one of MCG’s top strategic priorities is to become a premiere health sciences institution (upper half of respective peers), significant growth in the Library’s total recurring dollars is needed to be in the corresponding percentage of medical school libraries. Current: As illustrated in the composite health sciences library published in the 27th edition of the Annual Statistics of Medical School Libraries in the U.S. and Canada, MCG is 32% below the mean. Ranking number 63 (n=127) amounts to $ 3,066,655.
*The Composite Health Sciences Library is constructed from the means for selected growth and activity counts published in the 27th Edition of the Annual Statistics of Medical School Libraries in the U.S. and Canada. Metric: Achieve the total recurring expenditure mean of the composite health sciences library (n=127) through an additional recurring amount of $726,750. Secure an additional recurring allocation of $761,286 to place library in upper half of peer group. Personnel
Need:
A department chair position is needed for a restructured emphasis on Content
Management and librarians are needed to provide knowledge and skills in the
areas of virtual library development and library educational technologies. An IT support position needs to be filled to
serve as MCG’s GIL server site coordinator and
technical liaison with ITSS.
Current:
Campus and library reorganizations have created knowledge, skill, and service
gaps in several areas. Three national searches have been launched for the
recruitment of three faculty. The GIL server site coordinator was
classified as a library position. Metric: Actively recruit for faculty positions and fill classified IT specialist position.
Need:
Meet the needs of MCG community within the context of their own environment and
with specialized knowledge of their physical space, vocabulary and culture.
Current:
Our Clinical librarian program is integrated within the hospital environment
and our Library liaison role enables other librarians to accomplish this at
various levels.
Metric:
Examine the model of information specialist in context (ISIC) and determine
if/how it may be implemented in the MCG environment.
Need: As
recruitment of new personnel will likely come from genXer
ranks, our Library environment needs to increase envelopment of generational
diversity with special attention to a Gen X – friendly work place.
Current:
Recruitment at many levels will come from the genXer
ranks, eventually replacing many baby boomers.
Metric: Identify ways to increase environmental
flexibility for Gen X learning and working styles. Collections
Need:
As the rapidly emerging trend of the digital library continues, library users
expect rapid access to electronic resources directly from the desktop. The 2002
and 2005 LibQUAL+ survey revealed that faculty most
desire electronic resources, especially journal titles.
Current:
Based on FY04 data the library's number of total unique journal titles (2063)
falls 25% below the median number of total unique journal titles of the
composite library of AAHSL institutions (2,752).
Metric:
Add mission relevant journal titles at 10% (206 new titles for FY05) per year
until we meet the median of the composite health sciences libraries.
Need: The LibQUAL+
results indicated that some Library users are not aware of many of the
Library’s online resources. The Library
needs multiple convenient and highly visible access points to online
collections.
Current:
Almost all electronic holdings are in ePubs. Some
library holdings (Journals @Ovid) are in GIL.
Metric:
Add core electronic journal holdings to GIL.
Add all e-book holdings to GIL.
Need:
An advanced electronic resources management system (ERMS) is needed to document
Greenblatt Library electronic holdings, access, and licensing agreement data as
a dynamic central source of data input and foundation for an open-url link resolver, a federated
search engine, and an Internet-viewable list of online subscriptions.
Current:
The Library is participating in the state process of evaluating and selecting
new products that are designed to meet this functionality.
Metric:
Implement an ERMS, preferably one supported by the USG, that best centralizes
data for internal use, resolves links, produces lists, supports federated
searching, and reduces duplication of effort for entering data in a single
repository.
Need: An open url link resolver is
necessary to manage changing urls, article-level
resolution, and seamless access between institutional subscriptions, state-wide
GALILEO subscriptions, and open access articles.
Current:
The state has proposed purchase and implementation of Ex Libris
link resolver, SFX, as a GALILEO upgrade for research
institutions.
Metric:
Implement MCG’s unique instance of SFX and USG
research libraries consortium holdings.
Need: Users
need to be able to search multiple databases simultaneously and
effectively. A federated search product
that complements the selected electronic resources management system and open-url solution will provide the maximum access to local and
state holdings.
Current:
The state has proposed WebFeat for GALILEO plus Metalib for research institutions.
Metric:
Implement federated searching in collaboration with USG research libraries.
Need:
The unprocessed collections relevant to the history of MCG and health care need
to be preserved and made accessible to the public for research and record
retention. XmetaL software is needed to meet Encoded
Archival Description state standards for online access to the finding aids.
Current:
Historical Collections and Archives have many unprocessed and unpreserved
collections relevant to the history of MCG and medicine. New donations are received regularly
according to policy. Metric: Purchase XMetaL software to place finding aids online. Create at least two new online finding aids for Historical Collections and Archives. Services
Need: LibQUAL+ 2005 survey results indicate that MCG faculty
members desire a significant level of information control regarding a virtual
library and tools to find information on their own.
Current:
The Library has planned a pre launch focus group and post implementation web usability
survey for ongoing feedback.
Metric: Launch a new web presence based on user needs
and preferences late summer 2005.
Need: Library services should be well accessible,
usable and seamless for the user.
Current:
Feedback from the LibQUAL+ web survey revealed that
some users continue to be unaware of library services.
Metric: Sustain marketing and promotion of library
services. Feature services regularly on
the redesigned Library web site.
Need:
Professional assistance needs to be available at non-traditional times
and by non-traditional means.
Current:
Users seek information at all hours, whether co-located or remotely. By itself, scheduling of personnel onsite can
provide neither optimal customer service nor the optimal use of personnel
resources. A peer institution is ready
to collaborate to take advantage of different time zones and shared expertise
to provide reference service.
Metric:
Initiate and develop virtual (real-time) reference service, in partnership with
the
Need: A
managed centralized collection of digital objects, an institutional repository,
would preserve MCG’s intellectual heritage and
promote its intellectual identity to the world.
Current:
Many of MCG’s intellectual assets are disorganized
and undiscoverable, distributed as they are on department servers,
unsustainable individual computers, and unstable portable and temporary memory
devices.
Metric:
Lead a pilot institutional repository implementation on a DSpace
platform in collaboration with ITSS and USG research institutions.
Need:
Develop classes to serve best our liaison community.
Current:
Some classes have been created to meet needs of liaison areas.
Metric: Continue to develop new classes and tutorials
tailored to the specific liaisons:
CE/CME for AHEC; online classes for distant users (clinical faculty,
nursing); face-to-face for on campus users, blogs to
promote new databases or new information resources and technologies, etc.
Need: The Library serves more
than 200 patrons who are distance students, i.e., learners who take MCG courses
but are neither on the
Current: These priority customers have restrictions on
circulation and document delivery privileges, including lack of online access
to the GALILEO/proxy server password and to the GIL Express service.
Metric: Restore Voyager online system functions to
distance students.
Need: The National Library of Medicine traveling
exhibit, Changing the Face of Medicine, needs significant marketing and
promotion.
Current:
The Greenblatt Library was selected competitively to
host the NLM traveling exhibit from
Metric:
A campus-wide committee will design two public programs and promote and
publicize the exhibit.
Facilities
Need: Students indicated in the 2002 and 2005
iterations of LibQUAL+ that they need more individual
and collaborative learning space and a more attractive and comfortable place to
meet, learn and study. The Library needs an overall face-lift and renovation to
include contemporary, comfortable and flexible design for the diverse needs of
users.
Current: A popular seating area was refurbished with
state of the art lighting and new furniture, yet the remaining furniture and
lighting is below today’s standards. The Library has identified collections
that can be placed in compressed shelving to create more public space. With the increase of electronic journal
access, the need for physical shelf space is decreasing.
Metric: In collaboration with Facilities, implement
compressed shelving plan and plan overall face-lift to include contemporary,
comfortable and flexible design for the diverse needs of users. Reduce and
reorganize unbound journal and reference shelving areas.
Need: Planning considerations for a coffee bar in
the Library need to be reviewed collaboratively with Auxiliary Services.
Current: The current vending area is considered passé
(last century) by Generation X and those beyond. The Library is amidst planning with Auxiliary
Services regarding a contemporary coffee bar setting and updated lounge as an
informal gathering place.
Metric: Assess options for a coffee bar in the
Library with comfortable casual seating. |
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