Help Index > Telecommunications

Unified Messaging frequently asked questions

Below are the most frequently asked questions about the unified messaging system:

Why I can't hear voice messages through my computer speakers?

You computer sound settings are set too low.

Why am I not getting e-mail notification?

Check your junk mail folder e-mail went to junk folder to see if your messages are being sent there by mistake. To prevent this from happening add MessageCenter@UnifiedArts.com to your GroupWise trust list.

Why am I not hearing a personal greeting?

Check the "Default personalized greeting" option on the unified messaging web page.

Why is there such a long pause after greeting before beep to leave a message?

When you record your greeting remember to press the # key at the end of your greeting.

I don't have a pin number on my current voice-mail will I need one for the new unified messaging system?

Yes, in order to register your account, you will need a PIN. It would be best to start using a PIN now and the new system will move it for you.

Known issue:

There is a programming issue with lines that rollover to the line with voice mail. A solution is currently in the works.

Visit www.gavoicemail.com for additional information, registration and online training.

For more information, contact Keith Peeples at ext. 1-3985. MCGHI employees contact David Earnest at ext. 1-6511.