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Voice-mail expands, improves

March 15, 2007

Your voice mail is going away.

The aging system is being replaced by something better – Unified Messaging, a system that links voice and fax messages to a single mailbox accessible through a desk phone, cell phone, e-mail or Internet-accessible personal digital assistant. The service, implemented by the Georgia Technology Authority and Unified Arts, will particularly benefit mobile employees.

The new system goes into effect Tuesday, March 27. Users are being notified of the change when they pick up their messages. The transition is expected to be a smooth one, said Keith Peeples, telecommunications analyst with Information Technology Support and Services. “A simple online registration is all it takes. The equipment and telephone extensions stay the same. It would be a good idea, though, to have your mailbox cleaned out March 26, because old messages won’t carry over.”

Mailbox features will include:

• 30-message inbox for voice mail and faxes.
• Follow me – forwards incoming calls to any phone at any time.
• On-the-road response – Responds to voice mails by phone or computer while traveling.
• Message notification – receive voice or fax messages on a PDA, cell phone or pager.
• Multiple greetings – record several greetings for use at different times of the day.
• Call transfer – move an ongoing call to another phone without disrupting the call.
• Call whisper – receive announcements for incoming calls while on an outbound or conference call. Choose to speak with in the incoming caller, send the caller to voice mail or let the caller join your current call.
• Virtual fax machine – receive all faxes in an inbox, saving a copy on a computer for future reference.
• Voice mail forwarding to three different e-mail accounts.
• Directory information.

Visit www.gavoice-mail.com for registration and online training.

The upgrade will affect all state government agencies and is projected to save an estimated $2 million per year statewide.

For more information, contact Keith Peeples at ext. 1-3985. MCGHI employees contact David Earnest at ext. 1-6511.

For more information see Unified Messaging Frequently Asked Questions.

For additional questions, contact the IT Service Desk at 1-4000 or .

You may also visit the Service Desk in person on the first floor of the Greenblatt Library.

Hours of Service:
Monday — Thursday 7:30 a.m. - 7:30 p.m.
Friday 7:30 a.m. - 7:00 p.m.
Saturday  Noon - 4:00 p.m.
Sunday  2:00 p.m. - 6:00 p.m.