Help Index > Macintosh Computers

Check credentials of anyone asking for information about your workstation or its components.

Most legitimate inquiries regarding your workstation occur as a result of your contacting the IT Service Desk for assistance. As a result of this contact, a Remedy Ticket Number is assigned to your request. This number is used to log and track your request, and it is given to you, as well as to the technician assigned to assist you. Thus, when the technician contacts you to schedule an office visit, they should provide their name and your Remedy Ticket Number. If the technician cannot readily provide this information, consider it a red flag.

Procedures for Checking Credentials:

Phone Calls:

Ask the person to identify him/herself, phone number, department, and departmental supervisor. Then, place a phone call to that department to confirm the information given. Be aware that you should not be asked for secure information over the phone (userids, passwords, personal information about yourself). If you are, terminate the conversation immediately and contact the IT Service Desk.

Office visits:

When a computer technician arrives in person at your office, please check the following prior to permitting any work on your computer:

1. Confirm that the Remedy Ticket Number they have is identical to the one given to you during your initial contact with the Help Desk.
2. Check the technician's MCG ID for verification.

You should not be asked for information such as your userid or password; technicians do not need that information to assist you. If you have any questions regarding the credibility of the technician, or feel at all uncomfortable with the information given to you, contact the IT Service Desk immediately.

Help:
If you have questions, or need assistance, please contact the Service
Desk (706-721-4000 or e-mail ).