ITSS Service Catalog

Need Help? Contact: ITService@mcg.edu

Application Systems

Enterprise application support for HR, Financial, Student Systems

File Storage

File storage, File backups & restores, Free storage allocation, Additional Storage Purchase Options

Help and Support 

Service desk, self-help resources, solution guides, Outage Notifications

Server Services 

Web space, database, server (Linux, Windows, Unix), backup and recovery

Identity and Access Management

NetID, User provisioning, access, password management, access requests

Mobile Computing

MCG Mobile, Blackberry, iPhone/iPod Touch, NotifyLink

Messaging Services

Enterprise E-mail, Webmail, PoP/IMAP, Enterprise Instant Messaging, Calendaring

Network Services

IP addressing, print queues, DNS, wireless, VPN, Network Operations Center (NOC), campus network, external networks

Personal Computing Support

PC Standards, MAC Standards, Hardware/software, printers, repairs, labs, laptops, customer support, technical training

Security Services

Incident response, virus protection, awareness and education, user and desktop security, computing policies

Teaching & Learning Services

GA View Vista Course Management System Support (CMS), faculty development, training, classroom technology and support, distance education, online learning, web and video conferencing, podcasting

Telecommunication Services

Telephone service, jack activation/installation, voice mail, long distance, calling cards, cellular, cable TV, telephone repairs

Revised September 14, 2009 .  Please send comments, suggestions or questions about this page to Contact Name, email@mcg.edu .