About ITSS

ITSS Core Values

The mission of the Medical College of Georgia (MCG) is to improve health and reduce the burden of illness in society by discovering, disseminating, and applying knowledge of human health and disease. Our vision is to become one of the nation’ s premier health sciences universities. As IT staff, we should strive for an excellence equivalent to the renowned status of MCG’s research, clinical and instructional programs. The following values should serve as a guide for the Division of Information Technology Support & Services to achieve that goal.

Service

Serving and supporting the faculty, students and staff who make MCG an institution of excellence should be the objective of each and every task we perform and an individual commitment of every staff member. The quality of our service directly affects everyone on the campus and the total community of the MCG Health System. Our work calls for us to provide highly available, reliable programs of service through the value of applying information technology tools and resources wisely. The uses of IT are directed towards meeting the instructional, research and administrative needs of our institution. When we commit to providing an automated system in "production", we are committing to its users that it will be available as a reliable tool day-in, day-out. All work effort and decisions about priorities should be measured against whether we are capable of keeping our commitments in this specific regard. This affects our every act. We will thoughtfully manage the resources and plan change in a manner that does not negatively impact service.

Service excellence is a mind set. While words like "standards," "compliance," "security," and "process" are a part of our vocabulary; we will not use them to avoid providing exemplary service. Creativity, coupled with expertise, will enable us to find suitable alternatives capable of meeting the needs of our constituents. In that regard, as the demands for our services are great, responsiveness will be a measure of our customers’ satisfaction. We should make every effort to find a way to say "yes" to requests for our services, however when we may not be able to completely meet service demands in the specific manner requested, it is even more important to be extraordinarily responsive, communicating with the customers during all stages of our efforts. Service, at best, draws an occasional note of thanks and, at worst, meets an expectation of excellence.

Accountability

Each of us must take responsibility for the work we do. You first must own the problem or task. When a member of the MCG community asks for assistance, you become responsible to make sure that the problem is resolved or the question answered. If the requested assistance is not in your immediate area of responsibility, you still must assure the appropriate level of service was provided. Service and support done efficiently, effectively and with follow-up is everyone’s responsibility. Second, we will deliver on our commitments. Together we need to be accountable for such commitments, by managing our workload in a manner that does not interfere with "production systems" and that enables us to forecast our ability to deliver future services with a high degree of reliability. We will strive to improve the value of IT through sound pledges to new programs of service continually taking into consideration our ability to sustain them. We will objectively measure ourselves in these areas, provide those metrics to our customers, and ask our customers for their feedback.

Passion

Outstanding people and performance is a common characteristic of successful organizations, but the best ones have a visible enthusiasm, which generates an exciting work environment and extraordinary results. We take pride in the institution’s research, clinical and academic accomplishments, and we certainly can be proud when recognized by friends and relatives as a member of the MCG community. Employees in the IT organization should find it easy to support the MCG community with an intensity of focus, energy and purpose. Setting high standards that you apply to yourself and those around you creates an environment posed for success and which can be immensely satisfying. Given the MCG environment, we all should have passion about what we do, our contributions, and about the positive difference we can and will make.

These values are a guide for us to substantially contribute to MCG. Please understand you are a critical service part of the MCG team. You are important to the future progress and success of our great institution.

Beth P. Brigdon