About ITSS

Over-Arching Priorities

• Production Support – Keeping the advertised Programs of Service reliably available as publicized by planning and managing change and considering availability and reliability at every step.
• Deliver what we promise
• By managing commitments
• By defining expectations
• By prioritizing effort
• Over-communicate – no surprises
• With each other
• With customers
• Achieve consistency whenever practical
• Both within Department and across Campus

Production Support Summary [3 page PDF file]