Help Index > E-mail & Messaging Help

Post Office migration issues

Please view the information below for issues which were encountered during the pilot moves.

Shared Folders
Shared Folders may have to be resynchronized with the source post office to reflect the information correctly on the new post office.  Follow these steps to rebuild a shared folder:

1. Right-clicking on the folder and selecting properties rebuild. 
2. Next, click the Shared Folder Repair button in the bottom left corner of the properties window.  This will prompt the post office to request the shared folder data.

Address Books
System maintenance processes occur each night following the account moves to update personal address books to reflect the new account locations.  There have been some issues discovered with old address book items not updating that will require the entry be removed.  If duplicate addresses are displayed for one account or messages are returned with a D101 - User not found error, clear the frequent contacts address book.

Passwords
After the migration, some accounts may need to have their passwords reset.  Please contact the ITSS HelpDesk at 721-4000 to request a password reset for your E-mail account if you cannot login to your account following the migration.

Proxy
Some proxy errors may occur (most likely with error code D124).  If proxy issues or errors occur, then the proxy will have to be re-established by removing the proxy rights completely from the proxied-to account and removing the proxy reference from the proxy list of the proxying account.  Next, re-establish the proxy rights in the proxied-to account and add the proxy reference in the proxying account. 

Proxy Owner

Proxy Access

Click Tools > Options.   Double-click Security > click the Proxy Access tab.   To add a user to the list, type the name in the Name box > when the full name appears, click Add User.   Click a user in the Access List.   Select the rights you want to give to the user.

In the Main Window or Calendar, click File > Proxy or Click the folder list header drop-down list (above the Folder List; probably displays Online or Caching to indicate what mode of GroupWise you are running in) > click Proxy.   To remove a user, click the name > Remove.   To add a user, type the name in the Name field > click OK.  The user's Mailbox is opened. The name of the person for whom you are acting as proxy is displayed at the top of the Folder List. If the user has not yet given you proxy rights in his or her Access List, the name is added to the Proxy List but the user's Mailbox is not opened.   To return to your own Mailbox, click the folder list header drop-down list > your name.

Item Statuses
Items sent before the migration will not receive their statuses.  Items sent after the migration will receive statuses normally.  Item statuses may be viewed by either right-clicking the item and selecting properties or opening an item and selecting the properties tab.

Auto-Dated Appointments
Auto-dated and unaccepted appointments may return Declined messages to the sender when the account is moved.  Some backend portions of the GroupWise system have been updated to reduce these errors.  The Declined messages are cosmetic and may be deleted.

Post Office DNS
Some computers are unable to correctly redirect to the new post office.  To correct this, enter groupwise.mcg.edu if your computer has problems connecting to the new post office in the Address: field at the password screen.  The server addresses for the new post offices are: po1.mcg.edu, po2.mcg.edu, po3.mcg.edu, po4.mcg.edu, and po5.mcg.edu.