Help Index > E-mail & Messaging Help

Putting a halt to spam and junk mail

Related articles: Spam prevention tips and Unsolicited E-mail Reporting Procedures

Information Technology Support and Services uses subject blocks and sender / domain blocks to reduce unwanted e-mail, or spam. GroupWise contains an additional measure of spam prevention.

Handling Unwanted Mail
Use Junk Mail Handling to decide what to do with unwanted Internet e-mail that is sent to your GroupWise® e-mail address. This includes all e-mail where the sender’s address is in the form of name@domain.com, name@domain.org, and so forth.

Junk Mail Handling does not apply to internal e-mail. Internal e-mail is e-mail where the sender is part of your GroupWise system and the From field shows only the name of the sender, not an Internet address as explained above. If you want to block or junk internal e-mail, you can use Rules.

You have three options for handling Internet e-mail:

1. You can add individual e-mail addresses or entire Internet domains to a Block List. Items from these addresses or Internet domains are blocked and never arrive in your Mailbox.
   
   An Internet domain is the part of the e-mail address that comes after the @. For example, in the address Henry@mymail.com, the Internet domain is mymail.com.
   
   
2. You can add individual e-mail addresses or entire Internet domains to a Junk List. Items from these addresses or Internet domains are delivered to the Junk Mail folder in your Mailbox. You can specify that the items in this folder be automatically deleted after <n> days.
3. You can specify that any e-mail items from users whose addresses are not in your personal address books (including your Frequent Contacts address book and any personal address books you have created) are sent to the Junk Mail folder.

Junk Mail Folder
All e-mail items from addresses and Internet domains that are junked through Junk Mail Handling are placed in the Junk Mail folder. This folder is not created in the folder list unless a Junk Mail option is enabled.

While Junk Mail options are enabled, this folder cannot be deleted. However, the folder can be renamed or moved to a different location in the folder list. If all Junk Mail options are disabled, the folder can be deleted. The folder can also be deleted if the Junk Mail Handling feature is disabled by the system administrator.

To delete items from the Junk Mail Folder, right-click the folder > click Empty Junk Mail Folder > Yes.

In addition to the Block List and Junk List, there is a Trust List. Use this list to add e-mail addresses or Internet domains that you do not want blocked or junked, no matter what is specified in the other two lists. For example, you may have zcompany.com in your Block List, but you have one friend whose address is myfriend@zcompany.com. Add this friend's e-mail address to the Trust List.

If you specify Junk Mail Handling options in Caching or Remote mode, make sure to synchronize with your Online Mailbox in order to see the same options when you log in to GroupWise on another computer.

For more information, contact the appropriate IT Service Desk - ext. 1- 4000 for MCG, or ext. 1-7500 for MCG Health, Inc.