Education

The Medical College of Georgia is committed to providing education and professional development about patient- and family-centered care for our students, faculty, front-line staff, community, and campus visitors.

Family Faculty 

Students are introduced to patient- and family-centered care concepts through the patients' eyes. Family faculty, patients and family members trained to share their unique perspectives and personal stories, are invited into the classroom to present and to engage students from the multiple diciplines of allied health, dentistry, medicine, and nursing. MCG faculty can access the most recent Family Faculty Directory as a resource.

Interns and residents in the Department of Medicine will participate in groundbreaking research to improve patient rounds by incorporating PFCC practices, in fall 2008. Family faculty and patient advisors will help educate residents in this pilot project.

MCG Faculty and Staff Training
Ongoing training for MCG faculty and staff includes lectures, workshops, learning labs, departmental visioning retreats and working sessions, and conferences.

MCG students, patients, healthcare providers, and staff are learning to apply Health Internet Technology (HIT) using electronic personal health records (ePHR). My Health Link, MCG's personal health record portal, enables patients and their families to record, maintain and access their own health-related information.

 

On-line Lecture Series
We are building a Web-based lecture series.

• Access guest lecture "Engaging Patients and Communities Using Health InformationTechnology."
  Dr. Ted Eytan offers lessons around parterning with patients using an ePHR. He shares insights into the changing face of medical practice when patients and their doctors interact and share information using web-based technology.
• System requirements: Java 1_5_0_5 is needed to view presentation.

Professionalism Forum
Incoming students from the Schools of Allied Health Sciences, Dentistry, Graduate Medical Education, Medicine, and Nursing convene annually in August for an interdisciplinary professionalism forum. They are welcomed into the medical profession, oriented to the philosophies and ethics of the Medical College of Georgia Health Sciences University and formally introduced to the PFCC standards of care at MCG. Patient advisors often convey their experiences and respond to questions at the forum.

This year's forum held Friday, August 21, 2008 at the Imperial Theater in downtown Augusta was attended by 650 students. The theme, "Our Responsibility to the Profession, Patient/Family and Community" was illustrated by presenter's remarks. Dr. Roman Cibirka welcomed students to the forum, stating: "professionalism, ethics, service, and patient- and family-centered care go hand-in-hand as woven threads that will entwine all aspects of your future as a healthcare professional."

Dr. Daniel Rahn, MCG President, encouraged students to follow three foundational principles as they embark on their medical education journey and health professions careers, "Do the right thing, do it to the best of your ability, and use your abilities and talents for the benefit of others." Recent MCG graduate and Neurosciences nurse, Winston Wang, shared with students that it is the "quality of my workmanship, dedication to my craft, to my skill that stays with the patient and makes them feel comfortable" and helps build trust. Julie Ginn Moretz reminded students that "regardless of your discipline, your understanding of professionalism will have an impact on healthcare, one way or another."

View the 2009 MCG Professionalism Forum video.

Conferences

Mark Your Calendar! Please plan to attend one of the PFCC Conference Sessions this spring.

We will soon issue a call for presentations, posters, and videos that showcase PFCC in action in your units, clinics, and practice sites.

2010

MCG / MCGHI Annual PFCC Conference March 10 & 11 Wednesday -- 1:00 - 5:00 PM Thursday -- 8:00 AM - 12:00 Noon

MCG PFCC Conference 2009 - View Photos!
Our annual PFCC Conference for faculty and staff features national and international speakers that advance safety and quality, promote patient and family partnerships, illuminate PFCC research, shed light on educational initiatives or share best practices designed to make health care safer, more efficient, effective, equitable, timely and patient-centered. Access the 2009 PFCC Conference flyer or brochure for details.

Margaret Mary Murphy, an Irish mum who lost her son to a medical error and now an active member of the Patients for Patient Safety Steering Group with the World Health Organization, World Health Alliance for Patient Safety is the featured speaker. A MCG patient advisor panel will convey PFCC perspectives from their national experiences. Staff presentations round out the local view of PFCC at MCG.

Previous MCG conferences addressed the PFCC journey and sustainability.

• 2009 Passport to Safety: The Patient and Family Voice
• 2007 Staying the Course with Patient and Family-Centered Care
• 2006 Set Sail on a Patient- and Family-Centered Care Journey

International PFCC Conference 

The Medical College of Georgia and MCG Health Inc., was well represented at the 4th International Conference on Patient- and Family-Centered Care, August 17-19, 2009 in Philadelphia, PA. MCG and MCGHI faculty, staff, and patient advisors presented a wide range of topics from employing a PFCC model for understanding disability and chronic health conditions to producing a PFCC video on a shoestring budget. View the MCG presentation abstract titles for this international conference or view posters and presentations from the following list:

MCG Presentations

• Improving Patient Rounds (IPR): Patient- and Family-Centered Care "Takes On" Academic Bedside Rounds at the Medical College of Georgia
• Understanding the Connection of PFCC Core Values and CLAS* Standards

*Culturally and Lingustically Appropriate Services

• Patient-and Family-Centered Care: The Impact on Patient Safety and Satisfaction
• Project GREAT: Putting the Recovery Model of Mental Health Care into Practice

MCG Posters

• MCG Neuroscience Practice Sites
• Engaging Faculty and Staff in the PFCC Philosophy Using Patient Satisfaction Surveying Instruments

The Institute for Family-Centered Care hosted the conference in partnership with the Children's Hospital of Philadelphia and the University of Pennsylvania Health System. The conference theme "Partnerships for Quality and Safety" was exemplified in the variety of topics, strategies, and accomplishments presented as well as the diversity of attendees from 70 different countries. Beverley Johnson, President and Chief Executive Officer of the Institute, kicked off the Conference stating that the conference with 725 attendees, 144 of whom were patients and their family members, "brings together a mix of people and so many perspectives. The strength of our work is partnerships." 

PFCC Learning Labs for MCG Staff (Internal)

Interdisciplinary PFCC Learning Labs are the backbone to teaching patient- and family-centered care concepts and practices to our front-line staff, unit managers, and the departments and divisions within the MCG healthcare system. Internal learning labs are a free service for the MCG hospital community, ambulatory care clinics and affiliates.Internal PFCC Learning Labs are tailored to meet a wide range of staff and administrators' needs. The content varies depending on a unit's, department's or division's integration of PFCC principles and practices.

Examples

• PFCC Introductory Learning Lab
  • The four-hour PFCC introductory learning lab gives an overview of patient- and family-centered care. It focuses on PFCC principles and practices, and addresses their impact on healthcare quality and safety. The course is valuable for interdisciplinary unit staff (nurses, allied health professionals, social workers, discharge planners) as well as hospital administrators and program leaders. A variety of modalities including patient narratives engage and challenge staff to examine their care practices. Staff identify opportunities for developing, partnerning, and sustaining patient- and family-centered care at MCG.

 

• PFCC Leadership Development

• For managers and administrators, learning labs offer PFCC leadership development, innovation strategies, and mechanisms for sustaining PFCC initiatives. Leadership learning labs are tailored to participants' needs. For example, a learning lab session for leaders may focus on developing and engaging patient advisory group partnerships.

 

For additional information about PFCC Learning Labs for MCG staff, topics and schedules, contact: kgrant@mcg.edu.

Educational and Consulting Services

The MCG Center for Patient- and Family-Centered Care offers teaching and training opportunities for visiting hospitals, health systems, health sciences educational insititutions, academic medical education associations and other health-related organizations.

Services

• PFCC Learning LabsLearning lab follow-up through on-site visits to your facility Hospital toursContract-based consultingPFCC planning assistance
• Speaking engagements

For more information about these services, contact kgrant@mcg.edu.

PFCC Learning Labs for Visitors (External)

Our PFCC Learning Labs are designed to provide participants with a solid understanding of the patient- and family-centered care principles and practices, and their impact on healthcare quality and safety. Since February 2009, L earning Labs now follow a two-day schedule. A sample Agenda shows topics covered during our previous one-day learning labs.

Content

• Presentations that address PFCC research, the MCG experience, and the business case for PFCC using quality and safety outcome measuresOn-site visits to selected MCG units for a first-hand look at PFCC in actionInteractions with patient advisors and family faculty panelsPresentations by and dialogue with faculty, medical, nursing, administration, and facilities management staff
• Action planning

Who Should Attend?

PFCC Learning Labs are appropriate for hospitals, health systems, academic medical centers and other health-related organizations. Leadership development in PFCC is a key factor contributing to an organization's adoption of patient- and family-centered care.We recommend a team approach to learning lab participation. For example, an effective hospital team would include nursing, medical, and administration representatives as well as a patient advisor(s).

Schedule
External Learning Labs - Pre-Registration Required

2010

Two-Day PFCC External Learning Lab February 10 & 11 Wednesday -- 8:30 AM - 5:15 PM Thursday -- 8:15 AM - 3:00 PM May 5 & 6 Wednesday -- 8:30 AM - 5:15 PM Thursday -- 8:15 AM - 3:00 PM

Application and Pre-Registration

To apply, please contact us directly at kgrant@mcg.edu.

In the subject line record "PFCC Learning Lab."

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