Our Mission

To optimize quality of care by strengthening partnerships between patients, families and healthcare providers.

 

Vision Statement

Our vision is to be a national leader in patient- and family-centered teaching, research and care.

 

Background

In 2004, the Medical College of Georgia in association with MCGHealth, established the MCG Center for Patient- and Family-Centered Care (CPFCC) to promote active partnerships among patients, their families and healthcare providers in the giving and receiving of healthcare services. 

The Center helps integrate a patient- and family-centered approach into academic education and research.   

The work of our nationally recognized Center is reaping benefits. Improved safety, increased patient satisfaction and staff retention are directly attributed to our embodiment of a more patient- and family-centered focus among hospital units and clinics at the Medical College of Georgia.

 

Our Values

Six core values guide our patient- and family-centered partnerships, mission and leadership vision. 

Collaboration

The capacity to work in such a way that the diverse views of participants in any given issue are embraced, considered and reflected in the solution.

Empowerment

Every individual participating in a health care experience including caregivers, patients and family
members should be strengthened by the process and enabled in the use of their knowledge and skills.

Respect

Individuals including patients, families and health professionals demonstrate consideration for the viewpoints, backgrounds and knowledge of others working in non-hierarchical systems.

Flexibility

The ability to plan and deliver evidence-based health care that also reflects individualized needs and preferences.

Information sharing

The willingness to provide information with sufficient detail to meet requested or anticipated needs in ways that are supportive and helpful.

Discovery and Learning

Development occurs through rigorous scholarship and creativity permitting continuous advancement and growth.  

 

 

MCG HEALTH PFCC Profile

Recognized as a high-performing PFCC Academic Medical Center, MCG Health is profiled by the Picker International Institute along with six case study reports of other health care institutions across the country. The profile:

• glimpses the PFCC history at MCG
• acknowledges the role of leadership
• spotlights the workforce
• highlights the breadth of patients' and families' involvement
• elucidates how the four precepts of patient- and family-centered care (dignity and respect, information sharing, participation, and collaboration) are manifest in patient care practices, research, education, services, and development
• describes the favorable impact of MCG's PFCC orientation on performance measures

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