Hardware, Software, Network & Badge Issues

• Select a memorable phrase w/a number
• Turn your phase into an acronym.

For example:
Colonel Mustard in the 2nd Conservatory with the Candelstick - CMit2CwtC.
I'm the fourth child in my family - It4cimf

• Susan Kinney, skinney@mcg.edu
• Ralph Sapp, rsapp@mcg.edu
• Gabriel Warner, gwarner@mcg.edu
• Shawn Parham, sparham@mcg.edu

• How to do something in axiUm/MiPACS
• Creating training materials or scheduling training
• Making axiUm work better for you
• Changing or adding procedures, prepared text, forms

If you prefer to talk to IT face-to-face, the Student Help Desk offers computer troubleshooting and technical support.

• Best option for badge issues.
• Be prepared to provide the above information.
• Be sure to get and write down the case ID.

• Best option for everything but badge issues (which may be resolved better over the phone) and emergency situations. Look for a reply with a case ID #.
  Subject line: axium - key words for problem (e.g., axium - restore teeth)
  Body of Email:
  - Patient’s Last Name, First Name (Chart Number)
  - Describe problem, time it occured, and/or required solution
  - Your name, office or operatory number, phone number
• Keep this email and use the case ID (tracking number) for further interactions with IT on this problem.

Detailed reports that will be run regularly, used by many, and cannot be easily generated in Info Mgr.

If you receive a spam message, select "Forward As Attachment" and send it to STOPSPAM. Afterwards, delete the original message. Do not open the attachment, as it may harbor a computer virus or other form of malicious software.

• Provider name is missing in axiUm. Describe in detail where the error is occuring and who the provider is
• AxiUm not working as expected (cannot print dispensary labels, cannot change procedure status from P to C)
• AxiUm shows teeth in the odontogram as missing when they are present
• Error messages when opening axiUm (write down the error message)
• AxiUm link not on desktop (reboot before reporting)
• Provider name is displaying wrong in axiUm
• Any non-axiUm software problems

Computers, printers or scanners. Always check your connections and reboot before contacting IT.

• Password. (eg., production database in AD2949).
• Card scan - open notepad, swipe your card, and email or tell IT the entire #