Meeting Time and Place:

April 11, 2007

10:00:00 a.m. at the Greenblatt Library

 

Voting Members Present:

Cameron Andrews                     Brenda Hall

Michael Budd                            Christi McClintock

Anita Herrington                        Diana Morris

Libby Poteet                             

Marvis Baynham

Deborah Pinion

 

Non-voting Members Present:

Debra Arnold– Human Resources

Lee Little – Legal Office

 

Guests:

Deb Barshafsky – Office of Decision Support

 

                   I.           Welcome – Libby Poteet

                   II.         Review of ground rules – Christi McClintock

·        Start and end meetings on time

·        Come prepared to all meetings

·        Do not interrupt

·        Respect one another

·        Stick to the agenda

·        Arrive on time

·        Complete tasks

·        Cell phones and pagers on vibrate only

·        Respect meeting roles

·        Reserve time for this meeting

·        No side conversations or passing notes

·        No put downs

·        No egos or pulling rank

·        Opinions and concerns are to be expressed during the meeting

 

III.        Deb Barshafsky – Office of Decision Support

        Customer Service Initiative

        Ms. Barshafsky discussed the campus wide customer service initiative currently in progress.  She is the campus customer service champion and creator of the Customer Service Brain Trust Committee that meets once per quarter to discuss current and future opportunities to recognize employees for outstanding customer service provided in their perspective areas.

 

        Ms. Barshafsky would like the Employee Advisory Council to consider being part of the selection committee for a possible award recognizing superior departmental internal customer service.  This award would focus on improved or streamlined processes required for internal customers to complete in order to receive the service needed in a specific department.

 

IV.       Libby Poteet

Erie P. Blissit Award

        Libby reminded committee members that the judging for the award is coming later this year and per discussions last year regarding the nominations, language regarding who is eligible for nomination would need to be added to the original nomination packet for clarity purposes.

 

        Clay Adamson Facilities Employee of the Year Award

        The EAC will serve as judges for this new award honoring facilities employees.  A conference room will be dedicated to Clay Adamson on June 14 and EAC members will be invited to attend the event. 

 

        EAC Elections 2007

        Christi McClintock and Diana Morris will serve on the Elections Committee along with Debra Arnold.  A letter will be sent out on April 20 to VP’s, Directors, and Department Managers regarding the upcoming election.

         

        EAC Web Site

        The EAC web site is currently being updated by Libby and will be given to HR once her term is over.  Diana   Morris indicated she would be willing to assist with the site as needed.

 

V.        Schedule next meeting- All

The next scheduled EAC meeting will be held Wednesday, July 11, 2007

 

VI.       Review of Action Items- Debra Arnold

 

 

ACTION Items
Status	Action to be taken	Responsible	Due Date
Open	Submit ideas to Libby regarding campus units that may need process improvements and those suggestions will be forwarded to Deb Barshafsky.	All Members	5/11/07
Open	Change language in the Erie P. Blissit nomination packet to reflect who is qualified for nomination.	Debra Arnold	5/11/07
Open	If you would like to volunteer to attend the State Employee Council in Macon, GA on June 15 please let Libby know.	All Members	5/11/07
Closed	Names for Deb Barshafsky’s Customer Service Initiative Committee.	Michael Budd	02/11/07
Closed	Question and Answer segment in the Beeper regarding concerns forwarded to the council.	Diana Morris	02/11/07
Closed	Communication through the beeper regarding the difference between the State Health Plan versus the University System Health Plan.	Diana Morris	02/11/07
Closed	Communication will be forwarded to the employee who was concerned about the retiree’s benefits article.	Deborah Pinion	02/11/07
Closed	Send memo to Directors regarding the use of functional titles.	Susan Norton	02/11/07
Closed	Reserve room for April 11, 2007 meeting.	Debra Arnold	02/11/07
Closed	Volunteer for the Statewide Staff Council (please respond to Libby)	All	10/27/2006
Closed	Reserve room for January 10, 2007 meeting.	Debra Arnold	10/27/2006
Closed	Draft for proper responses to inquires (this is to appear along with a direct response to stated concerns)	Lee Little	11/31/06

 

* Please let Debra know when you have completed your assigned action item.